Terms and conditions

THE HAPPINESS RESET PROGRAMME – TERMS AND CONDITIONS

These terms and conditions apply to your purchase of the Happiness Reset 6-week programme (the “Programme”). Once you click to accept these terms and conditions, a legally binding contract is formed between you and us (Life Cleanse Limited, trading as The Happiness Explorer, a company registered in England and Wales under company number 09203315, and with registered office at 19 Manor Park, Richmond, Surrey, TW9 1XZ).

These terms and conditions were last updated in September 2020.

 

The Programme

The Programme commences on the date specified to you when you purchase the Programme, and continues for a period of six weeks. Following this six-week period, the Programme and these terms and conditions shall automatically terminate.

The Programme consists of:

  • Six 60-minute virtual coaching sessions with a coach of the Company, conducted via Zoom or any other online platform as the Company may choose from time to time;
  • WhatsApp communication with the coach during working hours, Monday to Friday; and
  • All elements of The Happiness Reset 6-week programme, as described on our website from time to time

Please give the coach as much notice as possible if you need to reschedule a virtual coaching session. We will always do our best to accommodate any changes, but cannot guarantee this. If we do not hear from you before your session, and you do not attend the session, this session will be lost (unless there has been an emergency). In the unlikely event that sessions are repeatedly rescheduled, the coach will schedule a chat with you to see what can be changed.

If the coach needs to reschedule a session, we will give you as much notice as possible.

We may record coaching sessions for quality and training purposes. If you’d like a copy of the recording, please ask your coach. If you are uncomfortable being recorded, please tell your coach before starting the session.

Your coach will aim to reply to WhatsApp messages within 24 hours.

If you sign up to a free programme with us, these terms and conditions will apply (except for the ‘Fees’ section below). The content of such programme will be as displayed on our website at the time of sign-up.

Obligations and responsibilities

We agree to maintain the ethics and standards of behaviour established by the International Coach Federation (the “ICF”). We recommend that you review the ICF Code of Ethics and standards of behaviour, which can be found here: coachfederation.org/ethics

You are solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the Programme.

As such, you agree that we are not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by us. You understand that coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively your responsibility.

You acknowledge that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it your exclusive responsibility to seek such independent professional guidance as needed. If you are currently under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of the nature and extent of the Programme.

You understand that in order to enhance the coaching relationship, you agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the Programme.

Fees

The fee for the Programme is £960. Payment is required upfront, and shall be made online at www.thehappinessexplorer.com. No place on the Programme will be reserved for you until such payment is made.

If you have a concern about the Programme, we ask that you raise this with us in the first instance so that we can do our best to rectify the issue.

If you wish to request a refund, please email us at info@thehappinessexplorer.com

Please note that we will only refund you for the portion of the Programme that you have not yet received. For instance, if you have signed up to the Programme but not yet participated in the coaching calls or made use of WhatsApp support, our refund to you will be the cost of the Programme, minus the cost of the coaching calls or WhatsApp support. This refund will be reduced by the amount of the Programme you have consumed at the time the refund is requested.

These refund rights only apply if you are a consumer in the European Union, and only last for 14 days from when payment is made (otherwise known as the ‘cooling off period’). After 14 days, no refund will be provided.

Commitment and Confidentiality

The content of any conversation between you and your coach during the coaching process will be strictly confidential.

Your coach can’t force you to show up to session, that bit you need to do, and it is your responsibility to show up as your best self. Coaching works and this partnership has changed many lives. The more you put in, the more you will get out of it.

 

Your coach is never judging you, EVER. We care immensely for the people we work with and we want the best for you at all times. If you feel you cannot discuss an issue with your coach, please email lydia@thehappinessexplorer.com

You understand that there are no guarantees in coaching, just as there are none with counselling or therapy; however, your coach is 100% committed to the tools, knowledge and experience within their remit, to support you towards accomplishing your desired outcome.

Your Results

Your results will depend on various factors, including your attitude and the work you put in. We are not responsible for, nor do we guarantee you, any results. We are not liable to you for any indirect, special or consequential loss (including but not limited to any loss of profit, loss of business, interruption to business, loss of goodwill or reputation) arising out of participation in the Programme.

The information provided during the Programme is not a substitute for any professional advice or treatment, including the advice and treatment of a licensed healthcare professional,  psychotherapist or psychiatrist. We make no representations or warranties and expressly disclaim any and all liability concerning any treatment or any action following the information offered or provided within or through the Programme. For specific concerns, questions or situations requiring professional or medical advice, you should consult with an appropriately trained and qualified specialist, such as a licensed physician, psychologist, or other health professional. Never disregard the medical advice of a psychologist, physician or other health professional, or delay in seeking such advice, because of the information offered or provided within or through the Programme.

Our total aggregate liability to you will not exceed the price paid by you for the Programme.

Intellectual Property

You agree that all content provided in the Programme, including methods, processes and strategies, are our sole and exclusive property. You agree to keep confidential all content provided in the Programme, and all related materials, strategies and advice. You agree not to duplicate, disseminate, distribute, modify, re-use or otherwise disclose any part of the content in the Programme for any reason to third parties.

Data Protection

All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy on our website: [www.thehappinessexplorer.com/privacy]

General

These terms and conditions constitute the entire agreement between us and you with respect to its subject matter. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of us that is not set out in these terms and conditions, and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

We withhold the right to transfer our rights and obligations under these terms and conditions to another organisation and we will notify you should this be relevant. You need our consent to transfer your rights under these terms and conditions to a third party.

These terms and conditions are between you and us. They are not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these terms.

If any of the provisions of these terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these terms, which shall be valid and enforceable.

No failure or delay by us in exercising any of our rights under these terms and conditions mean that we have waived that right, and no waiver by us of a breach of any provision of these terms means that we will waive any subsequent breach of the same or any other provision.

These terms and conditions, and the relationship between you and us, shall be governed by, and construed in accordance with English Law and both parties agree to submit to the exclusive jurisdiction of the courts of England in relation to any dispute concerning these terms and conditions.